Payment Policy

Thank you for choosing Theya Jewellery. This Payment Policy outlines the payment options we offer, how transactions are processed, and what happens if any payment-related issues occur.

1. Accepted Payment Methods

Theya Jewellery supports the following payment options:

- Major credit and debit cards (Visa, Mastercard, American Express)

- Apple Pay and Google Pay

- PayPal

All transactions are processed securely through trusted third-party payment processors.

2. Payment Security

Your payment information is protected by SSL encryption throughout the checkout process.

Theya Jewellery does not store or have access to your full card details – all sensitive data is handled directly by our secure payment partners.

3. Payment Issues

If your payment fails—due to incorrect details, insufficient balance, or technical issues—the order will not be finalised.

You will receive an email notification with guidance on how to successfully complete your payment.

4. Refunds

Refunds are always issued via the original payment method used at checkout.

Processing times depend on your bank or payment provider and typically take between 6–9 business days.